Shipping policy

We’re so excited to send a little piece of Foxy Creations your way! Every order is carefully packed by hand and prepared with care before making its way to you.

Free Shipping on Canadian Orders $80+

Enjoy free standard shipping on Canadian orders of $80 CAD or more, before taxes and after discounts.

For orders under $80, shipping rates are calculated at checkout based on your order and delivery location.

Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days.

During collection launches, sales, holidays, markets, or other high-volume periods, processing may take a little longer. If we expect a significant delay, we’ll do our best to keep you updated.

Please note that processing time is separate from the shipping/transit time provided by the carrier.

Shipping & Delivery

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information so you can follow your package on its way to you.

Estimated delivery times shown at checkout are provided by the shipping carrier and begin once your order has been processed and shipped.

While we do everything we can to get your order packed and on its way promptly, carrier delays can occasionally happen and are outside of our control.

Shipping Carriers

We use trusted shipping partners, including Canada Post and UPS, depending on the destination, package size, and shipping option available.

Local Pickup

When available, local pickup is free and can be selected at checkout.

Once your order is ready, you’ll receive a Ready for Pickup notification with pickup instructions.

Please wait until you receive this notification before arriving to collect your order.

Incorrect or Incomplete Shipping Addresses

Please double-check your shipping address before completing your order.

If you notice an error after placing your order, contact us as soon as possible. If your order has not yet shipped, we’ll do our best to update the address for you.

Foxy Creations cannot be held responsible for packages delivered to an incorrect address provided at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the package shipped again.

Delayed, Lost or Missing Packages

Once your package has been handed over to the shipping carrier, its journey and delivery timeline are managed by the carrier.

Occasional delays may occur due to weather, holidays, high shipping volumes or other circumstances outside of our control.

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us. We’ll do our best to help you determine the appropriate next steps with the shipping carrier.

Damaged Orders

We carefully package every Foxy Creations order to help ensure it arrives safely.

If your order arrives damaged, please contact us as soon as possible and include your order number, photos of the damaged item, and photos of the packaging.

We’ll review the situation and work with you to make things right.

Questions About Your Order?

If you have any questions about shipping or an existing order, please reach out to us through our contact page or email us at support@foxycreations.ca

Thank you for choosing Foxy Creations and supporting our small business. We can’t wait for your order to make your home a little cozier. 🤎